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The subtitle for this podcast should be All You Wanted to Know About Mortgage Servicing But Were Afraid to Ask. Most mortgages are passed off to third party servicers for two reasons. The servicers know the government regs and how to comply and they also are skilled at cutting costs. Most see mortgage servicing as commoditized and the only difference between companies is price. Enter Valon (formerly Peach Street), which puts a focus on consumer experience, customer experience, and technology.
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