The tool we use to make our homeowner interactions better

Let's take a deep dive into the world of Quality Assurance, the team responsible for ensuring Valon's exceptional service.

More Than Money: The Cost of Mortgage Servicing

Mortgage servicing is a big job that comes with a fair share of risks. Lenders who do their own mortgage servicing must be diligent about the details. They must stay up to date on ever-changing regulations.

Being a “Homeowner-First” Mortgage Servicer in 2020

​In the mortgaging industry, the homeowner should be the utmost priority. Good service is about more than avoiding negative experiences.

How to Improve the Mortgage Servicing Experience

All mortgage servicers want their homeowners to have a pleasant experience working with them. Today's homeowners aren't impressed by the mortgage experience of 20 years ago—they want access to everything at their fingertips.

Risks in Credit Union Mortgage Servicing, Escrow, and Compliance

Escrow compliance is a high-risk, low-reward venture. Keeping up with evolving regulations takes time and effort. And after all of that work getting up to speed? Another change in regulations could come along that sends you back to square one.

(CU2.0 Podcast) Conversation with Robert McGarvey

Everything you wanted to know about mortgage servicing, but were too afraid to ask.

Guide to the Mortgage Galaxy

The world of mortgages can be complex to navigate, spanning many players. Here, we break down the key components of the mortgage galaxy to help define where Valon fits in.