(CU2.0 Podcast) Conversation with Robert McGarvey

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The subtitle for this podcast should be All You Wanted to Know About Mortgage Servicing But Were Afraid to Ask. Most mortgages are passed off to third-party servicers for two reasons:

  1. Servicers understand government regulations and how to comply with them
  2. They're also skilled at cutting costs

Most people see mortgage servicing as commoditized; the only difference between companies is price. Enter Valon (formerly Peach Street), which focuses on consumer experience, customer experience, and technology.