The subtitle for this podcast should be All You Wanted to Know About Mortgage Servicing But Were Afraid to Ask. Most mortgages are passed off to third-party servicers for two reasons:
- Servicers understand government regulations and how to comply with them
- They’re also skilled at cutting costs
Most people see mortgage servicing as commoditized; the only difference between companies is price. Enter Valon (formerly Peach Street), which focuses on consumer experience, customer experience, and technology.
